Shipping policy

Free Shipping

Smart Essentia is committed to delivering exceptional value and service to all its customers. To enhance your shopping experience, we are pleased to offer complimentary shipping on some orders. Our warehouses are strategically located around the globe, ensuring that your purchases reach you promptly and efficiently, no matter where you are. We believe that great service goes hand in hand with accessibility, and free shipping is just one of the ways we strive to meet your needs.

International Shipping

Smart Essentia is proud to provide international shipping services, allowing us to connect with customers worldwide. While we strive to serve as many locations as possible, there are certain regions where shipping is restricted or poses significant logistical challenges. In these cases, delivery times might extend beyond our usual estimates. If you are in one of these areas, rest assured that we will contact you directly to discuss any potential issues or alternative shipping solutions. Your satisfaction and timely delivery are our top priorities, and we appreciate your understanding.

Missing/Lost Package

·       Smart Essentia is not responsible for incorrect addresses entered during checkout. Please verify your billing and shipping addresses before finalising your order. If we make a mistake, we will correct it at no extra cost to you.

 

·       If the address error is on your part and the package is lost, you are responsible for tracking it with the courier. If the courier declares the package lost, we will not replace it; you’ll need to place a new order with the correct address.

 

·       If delivery fails because you weren’t home or your mailbox is unsuitable, the courier will attempt to contact you. If the package is returned to Smart Essentia, you will need to pay for the shipping fees to resend it.

 

 

Custom

 

·       Please note that Smart Essentia is not responsible for customs fees or taxes after your order has been shipped. You are accountable for all customs charges and taxes upon receiving your order. By purchasing from our site, you acknowledge that you may face customs fees when your items arrive in your country.

 

·       Remember, customs and tax regulations vary by country and can change over time. Stay informed about any updates.

 

 

Shipping Times:

 

·       Shipping times can vary depending on your geographic location. Below, you’ll find our estimates considering a processing time of 2 to 5 days*.

 

Location

Estimated Shipping Time

 

UK, USA, Canada, EU, Australia, & New Zealand

8 to 16 business days

 

Central & South America

10-20 business days

 

Asia, Middle East & Africa

12 to 40 business days

 

India and South Africa

30-60 business days due to restrictions and limited carrier options.

 

Other shipping considerations

 

Shipment sent via ePacket due to a lack of other carrier choices takes approximately 20-50 business days

 

Order delivery timeframe does not include our 2-5 day processing period

Liquid, electronic products and furniture requires additional 15 to 20 days for delivery

 

 

Tracking Details

 

  • ·        Smart Essentia will email you a tracking number once your order ships. Tracking may not always be available for free shipping orders. Please check your junk mail, as these emails can sometimes get misclassified or lost.

 

 

Tracking updates

·       Tracking information may take 3 to 5 business days to appear. If you placed your order more than 5 business days ago and you still haven't received an update, please contact us.

Multiple items Packaging and Delivery

·       Items from the same order may be shipped separately for logistical reasons, even with combined shipping selected.

If you have questions, contact us at sales@smartessentia.co.uk. We're here to help!